No Extra Fees For Emergencies
Burst pipe, sewage backup or no water at all? Call (408) 358-6446 any time, day or night, and a Simply Green plumber from our Los Gatos shop will help you stop the damage and get things working again.
When you call us at 2 am, you reach our own family-run office in Los Gatos, not a national dispatch desk. And we don’t charge extra for emergency calls.
Most Common Plumbing Emergencies
The following situations warrant an emergency visit from a plumber before any more damage occurs. Your first step in any of these situations would be to call Simply Green Plumbing, Sewer & Rooter. However, we’ve provided some guidelines on steps you can take until we get there.
- Burst Pipes. If water is gushing from your cracked or broken pipes, you need to stop the flow. Close the main shutoff valve, then turn on the cold water taps to drain the pipes. You’ll need to leave the water off until we get to the scene and repair the broken pipes.
- Frozen Pipes. If your pipes are not properly insulated, they can freeze during the cold winter. If the pipe has burst because of the freeze, follow the same steps as with burst pipes. If you don’t think they’ve cracked yet, turn off the main shutoff valve, then attempt to gently thaw the pipes. This can be done with hot water bottles placed on them, or a blow dryer set on low. Never use open flames on the pipes.
- Overflowing Toilet. Turn off the water valve located in the lower back of the toilet. Avoid using the toilet until we get there to address what’s clogging it and making it overflow.
- Water Heater Malfunction. If your water heater is leaking, does not regulate the water temperature properly, or the water has an odd color or odor, it needs attention. If it’s not working at all, there is not much you can do until the emergency plumber gets there.
Trust the Plumbing Experts
We provide exceptional plumbing services for homeowners throughout the region. Whether you have a burst pipe, backed-up toilet, or serious water leak, our team will respond as quickly as possible and provide you with the timely, top-quality service you need. We never charge extra for plumbing emergencies.
When you trust Simply Green Plumbing, Sewer & Rooter for your emergency plumbing service, you'll receive a fast response from our helpful, professional team and exceptional repair services provided as soon as possible. You'll enjoy fair pricing, because we charge by the job, not the hour, so you'll know the cost upfront. Our highly trained and experienced plumbers will provide honest recommendations for whatever plumbing issue you're experiencing.
There is no plumbing emergency too big or tough for our team to tackle. We can help you find the right solution for your home, and we stand behind everything we do with our 100% customer satisfaction guarantee. If you’re not completely happy with our services, we’ll do everything possible to make it right.
Call Us for Fast Plumbing Repairs
In the event of a plumbing emergency, reach out to our team right away and we will do everything we can to provide you with the prompt plumbing services you need.
The Calls We Get Most at Night
After 38 years of answering the phone around the clock, the pattern is familiar. Washing machine supply hoses let go and flood laundry rooms. Water heaters fail on winter mornings, sometimes quietly and sometimes with water across the garage floor. Angle stops under sinks snap off mid repair. And every storm season, root-blocked sewer lines back up into the lowest shower in the house, usually with guests due the next day. None of these wait politely for business hours, so neither do we.
What Happens When You Call
A real person answers, asks a few questions to size up the problem, and gives you an honest arrival window. If water is actively running, we will talk you through the shutoff on the phone before the truck even starts moving. By the time we arrive we already know what tools and parts the job probably needs, because the questions were not small talk.
Know Your Shutoffs Before You Need Them
The best time to find your main water shutoff is a quiet Saturday, not a flooded Tuesday night. In most local homes it sits near the front hose bib, in the garage, or at the meter box by the sidewalk. Some older homes near downtown Los Gatos keep it in the crawl space. The water heater has its own valve on the cold line above the tank, and every toilet and sink should have working angle stops underneath. If yours are decades old and will not turn, that is worth fixing on a calm day, and it is a quick job for us.
Why Minutes Matter With Water
Drywall wicks water upward within the hour. Hardwood cups within a day. What starts as a simple repair can grow into a flooring and drywall project if water runs long enough, which is why we treat speed as part of the repair itself. Shutting off the water immediately and getting a plumber out the same night is usually the difference between a repair and a restoration project.
A Local Shop, Not a Call Center
When you call us at 2 am you are not reaching a national dispatch desk. Our shop is on Capri Drive in Los Gatos, our trucks are stocked for the common failures, and the plumber heading your way has probably fixed the same problem a few streets over. That is the practical advantage of a family shop that has answered emergency calls here since 1988.
Emergency Service Across the Area
We cover Los Gatos, Saratoga, Monte Sereno, Campbell, and the surrounding towns, including hillside homes up in the 95033 area. And if you would rather never make this call at all, our guide to getting your drains and sewer ready before the South Bay rains covers the preparation that prevents most storm season emergencies.
From our Google reviews
“Russell and his team are great! Extremely fast emergency response with fantastic level of service. I'd trust them with any job, residential or commercial.”
Colin Jaramillo · 5-star Google review
“Have been with Simply Green Plumbing since past 9 yrs. The owner Russell is very knowledgable, has lot of experience. He is very easy to reach and responds right away- so very helpful with emergency situations. …”
Lakshmi Avula · 5-star Google review
Frequently Asked Questions
Do you offer 24/7 emergency plumbing in Los Gatos?
Yes. Simply Green Plumbing answers emergency calls around the clock for Los Gatos, Saratoga, Monte Sereno, Campbell and nearby communities. Call (408) 358-6446 any time, day or night.
What counts as a plumbing emergency?
Burst or leaking pipes, sewage backing up into the home, no water, an overflowing toilet you can't stop, or a failed water heater soaking the garage all qualify. If water is going where it shouldn't, call right away. Waiting usually makes the damage worse.
What should I do while I wait for the plumber?
Shut off the water at the fixture valve or at your home's main shut-off, and turn off the water heater if it's the source. If you smell gas, leave the house and call PG&E first, then call us.
How quickly can you get here?
We're based right here in Los Gatos, so we're not coming from across the valley. Call us and we'll give you an honest arrival window on the phone before you commit to anything.
Customer Reviews
We deliver dependable plumbing services of all kinds to homeowners in Los Gatos, San Jose, and throughout the region. See what past customers have to say about our work.
Carlos Hernandez and his partner showed up on time, and did the work in record time, finishing up a garage leak and three toilet issues around the house for us in just a few hours. I would recommend them to anyone, very friendly people too, great company.
Sean Harold, Google review
Simply Green came out to fix our clogged pipes and were done in no time. Carlos and Gerardo were prompt, clearly skilled and very customer oriented. Great job and thank you!
Denise Pringle, Google review
I needed a valve and flexible gas line replaced on my water heater. You came, fixed the problem and the two service persons were professional and friendly. Thank you
François Guèdenet, Google review
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We have been providing quality services since 1988.
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- Family-owned in Los Gatos since 1988
- Licensed & insured · CA License 943556
- 4.9★ rated on Google by your neighbors
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